TERAPY privacy statement —

Privacy and security

We can imagine that you would like to know why we ask for your personal information and what we do with it. We are happy to tell you this in our privacy statement. If you still have questions after reading this statement, please let us know by sending an email to privacy@terapy.eu.

Contact details

TERAPY B.V.
Jarmuiden 26 A
1046 AD Amsterdam
www.terapy.nl
privacy@terapy.eu
+ 31 20 6145090

Which personal data do we process?

To give you insight into which personal data we process about you, here is an overview of the personal data that we process:Om je inzicht te geven welke persoonsgegevens we van jou verwerken is hier een overzicht van de persoonsgegevens die wij verwerken:

  • First and last name
  • Date of birth
  • Address data
  • Telephone number
  • E-mail address
  • Bank account number

On what basis do we process personal data?

We only process your personal data after we have explicitly requested permission. Only after you have given permission for the processing of your personal data will we save it, process it and share it with third parties. You can read later in this privacy statement with which organizations we share your personal data. Without your permission, your personal data will be processed anonymously as much as possible. Unfortunately, we cannot guarantee that no personal data will be stored during your website visit.

Why do we need your personal data?

We use your personal data for various purposes. We have described these below. We use the information that we have received from you, as well as the information we have collected ourselves. Such as data about your visit to our website. This data and feedback we receive from our visitors help us to further develop and improve our services and website.

  • Delivery of your order
    When you place an order, we ask for your name, e-mail address, (delivery) address, telephone number and payment details. That way we can deliver your order and keep you informed about your order. We also give your information to others if necessary for your order, for example to delivery services.
  • Account
    To make shopping at Terapy as pleasant as possible, we store your personal information and the information regarding your order with your permission. This means that you do not have to enter all your details again with a new order. We also store information about previous orders and reviews that you have placed.
  • Newsletters
    You can register for our newsletter. Through our newsletter we will keep you informed about offers, new products and recent developments within Terapy. You can always unsubscribe from our newsletter.
  • Customer service
    You can reach our customer service by telephone. To help you quickly, we use your data and we make notes that we save.
  • Reviews
    We would like to hear your opinion about our products and services. If you decide to write a review, you can choose whether your name and personal details are visible to other visitors and whether we can contact you as a result of your review.
  • Improvement of our website and service
    We are constantly improving our services. That is why we can use your data to ask you if you want to participate in a no-obligation customer or market survey. Sometimes others do that research for us. We provide that other than your e-mail address. The other person must of course also adhere to our privacy rules. For example, your e-mail address must be deleted after the investigation.
  • Fraud
    Nobody is waiting for fraud. We can also use your customer data to investigate, prevent and combat fraud. If necessary, we provide customer information to the government.
  • Business customers and partner program
    We also store contact information for our business customers and partners. If it is personal data, we treat this data just like that of our other customers.

Terapy does not sell data

Terapy will not sell your personal information to third parties. Terapy will only make this available to third parties that are involved in processing your order and the corresponding agreement. If we want to use your personal data for something else, we will only do this with your permission.

What else do we do with your data

We are extremely careful with the information that you leave with us. We do this with one of the most modern techniques: the Secure Socket Layer (SSL). Those who have nothing to do with your data simply cannot access it. If we give your data to someone else, we demand that the other person handles your data with the same care as we do. We also require that he only uses this data for the purpose for which he received it. If you feel that this is not happening or if you feel that your personal information is not properly protected or there are indications of abuse, please let us know by sending an email to privacy@terapy.eu.

How long do we keep your data?

We do not store your personal data for longer than is strictly necessary to achieve the purposes for which we collected the personal data. Consumer personal data will be deleted as soon as possible after they have indicated that they do not want to buy products from Terapy or have indicated that they are no longer interested in Terapy products. If you have purchased products from us, we will keep your personal data for a maximum of 7 years. This long retention period is necessary to be able to meet the obligations of certain government bodies - such as the Tax Authorities.

Automated decision making

We do not take decisions on the basis of automated processing about matters that can have (significant) consequences for people. These are decisions that are made by computer programs or systems, without a human being (such as one of our employees) among them.

Sharing of personal data with third parties

We share your personal data - as described earlier - with various third parties if this is necessary for the execution of the agreement and to comply with our legal obligations. With companies that process your personal data on our behalf, we conclude - if possible - a processing agreement to ensure the same level of security and confidentiality of your personal data. We remain responsible for the processing of your personal data at all times. We provide your personal data to the following third parties (no exhaustive list):

Name: Purpose: What :
Mail order companies such as DHL, Post NL and DPD. Delivering the products you ordered First and last name and address.
Mailchimp Sending our newsletter. E-mail address
Navitas (Naiton) Maintaining our webshop, creating invoices and processing an order placed by you. First and last name,address, email address, telephone number, date of birth and bank account number.
Multisafepay Processing your payment. First and last name and bank account number.
Feedbackcompany Gathering feedback from our customers to improve our products and service First and last name and e-mail address.

Cookies

Cookies are small pieces of information that are stored on your computer by your web browser. This information is required for the functioning of a website. Cookies can collect personal information. Terapy cookies are safe for your PC, laptop, phone or tablet. We use cookies to recognize you when you visit us, but also to ensure that our website works well and you can enjoy shopping. Cookies give us information about the use of our services. This way we can improve it and adapt it to the wishes of our customers.

Cookies ensure that:

  • You remain logged in and can shop undisturbed;
  • Items in your shopping cart are kept;
  • You shop safely at terapy.nl;
  • You can read and write reviews;
  • The website is fast;
  • We can detect errors and inconvenience on the website;
  • We can test improvements
  • You can share products via social media such as Facebook and Google.

Most Terapy cookies disappear when you close the browser. Some cookies remain for a few days to a few years. You can delete them yourself at any time via your browser.
You can always delete or disable cookies yourself via your browser settings. You will find an explanation of how to adjust the cookie settings under Help in most browsers. But beware: without cookies the website of www.terapy.nl will not work as well.

What are your rights regarding the processing of personal data?

As a consumer you have the right to view, correct or remove the personal data that we process. In addition, you have the right to withdraw your consent to the processing of personal data or to object to the processing of personal data by Terapy. You also have the right to data transferability. This means that you can submit a request to us to send the personal data that we store about you in a computer file to you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to privacy@terapy.eu. To be sure that the request for inspection has been made by yourself, we ask you to send a copy of your proof of identity with the request. Make in this copy the passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen service number (BSN) black. This is to protect your privacy. We will respond to your request as quickly as possible, but no later than within four weeks. We would also like to point out that you have the possibility to file a complaint with the national data protection authority. You can do this via the following link: https://autoriteitIndividualdata.nl/nl/contact-with-de-autoriteit-Individualdata/tip-ons. Please note that government agencies can oblige us to store certain personal data. We hope that by reading our privacy statement you have a good idea of how we process your personal data. If you have any questions or comments after reading our privacy statement, you can let us know by sending an email to privacy@terapy.eu.