returns –

Refund

Not happy with your purchase? When in mint condition, your purchase can be returned to us at the following address:

Ergonomic Living
Jarmuiden 26a
1046AD Amsterdam
Netherlands

Returns from The Netherlands
Use the following link to notify PostNL for the package to be picked up for shipment.

Package weight and measurements for shipping returns
- Elly: 100x70x50cm, +/- 12kg.
- Baloo: 174x77x57cm, +/- 18kg.

Please add a note containing your name, address and bank account. After receiving the product we will complete your refund as soon as possible.

International returns
Please contact us on our customerservice@terapy.eu

Changing the colour?

The outer cover can be returned to us at the aforementioned address. Please add a note containing your name, address and the desired colour. When receiving the cover in mint condition, a new cover will be sent to you as soon as possible.

Note: Please be aware in order to receive a full refund, the returned product must be mint condition and should not contain any damage.

BLACK FRIDAY
WEEKEND
10% DISCOUNT
ON ENTIRE COLLECTION
take note of the
discountcode
‘blackfriday’