Not happy with your purchase? When in mint condition, your purchase can be returned to us at the following address:
Returns from The Netherlands
Use the following link to notify PostNL for the package to be picked up for shipment.
Package weight and measurements for shipping returns
- Elly: 100x70x50cm, +/- 12kg.
- Baloo: 174x77x57cm, +/- 18kg.
Please add a note containing your name, address and bank account. After receiving the product we will complete your refund as soon as possible.
Please contact us on our firstname.lastname@example.org
Changing the colour?
The outer cover can be returned to us at the aforementioned address. Please add a note containing your name, address and the desired colour. When receiving the cover in mint condition, a new cover will be sent to you as soon as possible.
Note: Please be aware in order to receive a full refund, the returned product must be mint condition and should not contain any damage.