reviews –

Toby


    "good _ friendly contact.

    Strengths:
    great products"

    By Anonymous 5 2017-03-26

    Elly


      "Purchased two Elly bags

      Strengths:
      Excellent products, friendly customer service, fast delivery

      Improvements or suggestions:
      Information about size and specific shape and appearance a bit difficult to grasp on the website, had to check with sales person. More pictures and better description would be great."

      By Magnus Hagmar 5 2017-03-09

      Elly


        "Quick delivery and good quality products but the colours don't match those shown on the web (or each other if ordering products labelled as the same colour). The customer service advisor was very helpful with dealing with this and I decided to keep all products. Will use Terapy again!

        Strengths:
        Quick delivery to U.K.

        Improvements or suggestions:
        Make sure the colours on your site match or even come close to the actual product. I ordered two products both called dark grey, neither matched! "

        By Anonymous 4 2017-02-09

        Eeny, Meeny & Miny


          "I bought a bean bag on a groupon offer some years ago and have bought two replacement covered for my beanbag

          Strengths:
          Unique and long lasting looks good

          Improvements or suggestions:
          Wasn't very easy to order using my iPhone couldn't click on the right colours etc The colour sent doesn't look the same as the colour online

          Reply Terapy.co.uk:
          Thanks for your feedback. And we hope you enjoy your renewed Terapy's"

          By Lucy phelan 4 2016-12-06

          Toby


            "Fantastic - the bean bag is exactly what I was looking for. It was easy to purchase, good customer interface on the website and it arrived promptly!

            Strengths:
            Timely delivery, good product and what I was looking for.

            Improvements or suggestions:
            Though I do everything online and over email - a follow up call to see how the product is getting on a month after purchase might be a nice customer experience/add on."

            By Andy Bolan 5 2016-11-21

            Elly


              "Very friendly helpful company , and wonderfully comfortable products . To improve the products further I would appreciate more robust covers

              Strengths:
              I really like the companies personal service , very friendly husband and wife team

              Improvements or suggestions:
              I would really appreciate more durable covers

              Reply Terapy.co.uk:
              Thanks for your kind words and feedback! And we hope you'll enjoy all your Terapy's!"

              By Maria Clarke 5 2016-05-23

              Elly


                "Great company, but I have not received my Elly cover yet due to some issue in Dublin with the delivery service.

                Strengths:
                I love the Terapy products, however the postal service has let you down this time as I have yet to receive my Elly cover for my beanbag. I have contacted your customer service department for further advice.

                Improvements or suggestions:
                The delivery service could be improved as I have not received my product from the Netherlands yet.

                Reply Terapy.co.uk:
                Thanks for your feedback and we are happy to hear that you like our products! We really hope your latest order will arrive soon! All the best, Terapy"

                By Anonymous 4 2015-12-16

                Ringo


                  "Awesome product delivered quickly and with no fuss. Very very impressed

                  Strengths:
                  Called to check my details. Quick delivery Very well made product Really comfy

                  Improvements or suggestions:
                  Everything was great

                  Reply Terapy.co.uk:
                  Great to hear! Thanks for your feedback and enjoy Ringo!"

                  By Anonymous 5 2015-12-09

                  Elly


                    "I have not yet received my product ordered 2 weeks ago, nor have I received any communication on the status of my order.

                    Improvements or suggestions:
                    Communication and delivery information needs to be improved vastly"

                    By F Beanland 1 2015-08-10

                    Sydney


                      "Excellent

                      Strengths:
                      Very clear process and helpful communications. I was sent cloth samples to help make the choice. A confusion over postage costs was sorted in a very professional manner. 5 stars all round.

                      Improvements or suggestions:
                      The combined postage could be clarified on the website. "

                      By Irene Martin 5 2015-06-19

                      Ringo


                        "A very nice experience

                        Strengths:
                        Courtesy, speed, nice

                        Improvements or suggestions:
                        The delivery happened in the afternoon even if it was described in the morning. The delta value calculation was different from mine."

                        By Ruggero Martino 5 2015-05-28

                        Toby


                          "Excellent!

                          Strengths:
                          Friendly and helpful staff, great products, fast delivery to England.

                          Improvements or suggestions:
                          It wasn't clear on the website that you had to select your country and then click on something else to get the DHL delivery method (but your customer advisor helped us order). Also it would be good if DHL could tell you what time and day they expect to deliver without you having to track the order and update it every few hours. But otherwise I'm very happy :)"

                          By Fiona Silk 5 2014-11-25

                          Baloo


                            "A few days ago I spoiled myself with a wonderful purchase..... a maxi-TERAPY. This" Barbapapa " among the bean bags is really a fantastic comfort."

                            By Mr. Bram 4 2014-09-15

                            Terapy shop 4.38461538461539 out of 5 13

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